Support¶
You can get in touch with us in two ways:
- By email (via the ICT Ticketing System)
- By booking a meeting with us
The table below gives you an overview where to find support for our different areas of expertise.
| Topic | Find support at |
|---|---|
| OpenBIS | openBIS support page |
| Data Management Plan (DMP) | DMP support |
| Open Access (OA) | OA support |
| Compute | compute@empa.ch |
| Generic technical issue or support request | scientificit@empa.ch |
Sending an email to any of the addresses above will open a new support ticket. Therefore, you should contact us via email if you have a technical issue or an idea clear enough about the problem you are facing.
If you want to have a more general discussion, then we suggest you to book a meeting.
How to book a meeting¶
We offer the possibility to book a meeting with us to discuss issues related to Data, Software, Computing, or anything else about our core competences.
You can book a meeting via Microsoft Bookings on this page.
Unless otherwise specified or requested, meetings with us are taking place in our offices (VE 318/319) or a conference/meeting room.
Additional support material¶
We gathered some guidelines that will help you in framing your support request.