Support for openBIS

Depending on your role in the openBIS instance, you can find the relevant support information on this page.

• To get help from the community check out the openBIS community options.
• Check out the available trainings

Users

Tip

Please refer to the instance admin of your lab for first-level support.

If your lab’s instance admins are not available, you can contact us via email.

Instance Admins

For more detailed support, please contact us via email

• If you have a new feature request, please check our process for feature requests
• If you need a new group, please add the following information in the e-mail:
  • Name of group (should not be too long)
  • Empa e-mail of at least 1 user is required for the group
• If you need a new instance admin, please add the following information in the e-mail:
  • Name
  • Empa mail address
  • Empa short name