Support for openBIS

For Users

1. Please refer to the instance admin of your lab for help
2. If he/she is not available you can contact us via email.
3. To get help from the community use the openBIS forum.

For Instance Admins

1. Check our documentation here: For example how to register a new user to your openBIS here
2. To get help from the community use the openBIS forum
3. For more detailed support, please contact us via email - It is our new ticketing via key2help
   • If you have a new feature request, please add the following information in the e-mail: - How many users benefit from this feature - Could provide a list of persons from other labs ("Sponsors") that would also benefit from this development and can vouch for it - A short description of the feature, possibly with sketches and screenshots
   • If you need a new group, please add the following information in the e-mail: - Name of group (should not be too long) - Empa e-mail of at least 1 user is required for the group
   • If you need a new instance admin, please add the following information in the e-mail: - Name - Empa mail address - Empa short name

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Last update: November 11, 2024